T-Mobile's Legere uses Twitter to inform customers during another overnight outage

T-Mobile CEO John Legere. Image: T-Mobile

T-Mobile once again suffered overnight network glitches that left users without voice and data services. And this time it was CEO John Legere who used Twitter to communicate with customers in the middle of the night.

The outages, which were reported in pockets across the nation, apparently occurred around midnight ET and lasted roughly two hours. The site DownDetector.com received thousands of reports overnight, peaking after 1 a.m. ET when it saw nearly 7,000 reports.

“Understand some are having intermittent calling issues,” Legere tweeted. “We’re working to restore service as quickly as possible! Thank u for your patience.”

Legere took to Twitter again an hour later to say that connections were coming back online.

“The network is restoring quickly and calls should be connecting now,” Legere wrote after midnight. “Thank you sincerely for your patience on this.”

T-Mobile said a software issue temporarily prevented some customers from completing calls.

The latest overnight outage is the third in three weeks for the nation’s third-largest carrier. It was hit with a nationwide outage after midnight on Sept. 22, with thousands of users reporting problems starting at just after midnight.

T-Mobile CTO Neville Ray used Twitter last week when the carrier suffered an overnight outage in Pennsylvania. Ray informed users of the outage after midnight, then tweeted again two hours later to report that service at “a majority of sites” had been restored.

Network outages are nothing new for wireless operators, of course. AT&T last month suffered a network failure on a Saturday afternoon that affected users in the Midwest and Eastern U.S., and its prepaid brand Cricket Wireless offered $5 in credit to some users who suffered through an outage several weeks ago.

Sprint experienced a major network outage in the Northeast U.S. in March that affected 3G and 4G voice and data services in markets including Maine, Massachusetts, New Jersey, New York and Pennsylvania. Verizon was hit with a network failure in some Florida markets in June, and earlier this summer T-Mobile confirmed that it suffered a network outage earlier this year that appeared to affect customers' ability across the country to make voice calls over Wi-Fi and LTE.

For more:
- check DownDetector.com

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