BlackBerry maker Research In Motion said it resolved the email outage that affected users across North America this morning, but cautioned that some customers might still be experiencing delays in receiving their email.
"RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning," RIM spokeswoman Marisa Conway said in a statement. "Some customers may still experience delays as email queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience."
Earlier this morning, RIM confirmed that customers across North America were experiencing delays in receiving their email. However, the company said phone services, browsing and PIN-to-PIN messaging were not impacted.
Representatives from AT&T Mobility, Sprint Nextel, T-Mobile USA and Verizon Wireless confirmed they were aware of the problem.
Sprint spokeswoman Crystal Davis said the company was informed by RIM that the service outage began at around 3 a.m. EST this morning, and that RIM was working to restore service by 11 a.m. Verizon spokeswoman Debi Lewis said it appeared the outage was affecting BlackBerry Internet Service customers, and not corporate users on the BlackBerry Enterprise Service.
The situation came at an inauspicious time for RIM. The company is scheduled to report its quarterly earnings at the close of the market today.
- see this Toronto Star article
BlackBerry users hit with temporary email outage
BlackBerry outage hits Cingular, T-Mobile, Nextel
BlackBerry service outage in U.S., Asia, Europe
Article updated Dec. 17 with RIM's new statement.