Verizon Wireless said it made a "production change" to the hardware of its BlackBerry Storm2 to improve the gadget's "touchpad performance and tactile issues."
The carrier said the change was made last month and that the new iteration is now starting to flow through Verizon's inventory.
The carrier declined to provide further information on the specific changes made to the device. The carrier also declined to say whether it will continue to sell Storm2s built before the production change, though the blog BerryScoop, which first reported the issue, posted what it said is a communiqué to Verizon stores ordering that Storm2s "with the old software must be returned."
"There is no value in us selling our customers phones with problems, we want customers to walk out satisfied with the device they purchase," said Verizon spokeswoman Brenda Raney.
Verizon began selling the Research In Motion touchscreen smartphone late last year.
And as for customers who already own the device? "Our standard policy on any device we sell is for a customer to bring it back if they have a problem and we'll determine the appropriate action," Raney said.
Software modifications, and in some cases hardware tweaks, made to already released devices is becoming a standard practice in the highly competitive wireless industry.
- see this BerryScoop article
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