MVNO Virgin Mobile USA has introduced a new over-the-air self-service activation application that automates the carrier's mobile handset programming process. Telspree Communications is powering the MVNO's new and improved customer service solution. Virgin began incorporating the solution during the third quarter of this year on new subscribers' handsets as well as those of existing subscribers who upgraded their phones. The service programs the phones and delivers secure authentication to any non-active, wireless device without the need for customer care of inputs.
For more on the deal:
- read this press release