RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced its new, browser-based call handling solution, RapidONE. RapidONE enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a "single pane of glass."
Today, the majority of calls received by 911 centers are processed using outdated on-premises call handling solutions, which are unable to leverage next generation mapping technology. These centers are also facing a significant staffing crisis. NENA reports a 30% staffing shortage on average at 911 call centers across the nation. While a recent survey by the International Academies of Dispatch (IAED) and the National Association of State 911 Administrators (NASNA), expands on this and shows that 89% of centers surveyed have some vacancies.
This dual challenge underscores the critical need for a solution like RapidONE, which can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows, ensuring efficient and effective emergency response.
RapidONE is embedded in RapidDeploy's primary call-taking map, Radius Mapping, which provides a single platform for mission-critical unified communications and supplemental data, including mobile location, situational awareness, GIS data, along with modern communication tools like two-way texting with AI-powered live translation, and streaming video from the caller's handset. This streamlines the emergency response workflow and drives better outcomes.