The company has also unveiled hosted messaging solutions for service providers, promising increased ARPU and reduced churn.
Convergys expands global hosted solution offerings
Convergys has released globally its hosted solution offerings for enterprise contact centers and service providers.
Convergys’ global hosted solution portfolio leverages an expanded international data center infrastructure.
Also, the portfolio offers a broad range of contact center solutions including intelligent self-service and notification solutions, enterprise policy management, and on-demand voice authentication.