Convergys expands global hosted solution offerings

Convergys has released globally its hosted solution offerings for enterprise contact centers and service providers.
Convergys’ global hosted solution portfolio leverages an expanded international data center infrastructure.
Also, the portfolio offers a broad range of contact center solutions including intelligent self-service and notification solutions, enterprise policy management, and on-demand voice authentication.

The company has also unveiled hosted messaging solutions for service providers, promising increased ARPU and reduced churn.   

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.