Convergys platform enables next-gen services

Convergys has unveiled ICOMS 9, an enabling platform for next-generation services.
ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM, a solution that made its debut at TMForum Management World 2011.
The ICOMS 9 next-generation solution enables operators to easily configure new service offerings and leverage expanded marketing support to build a truly integrated service experience.
The solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth.