CLSA had relied for years on aging PABX systems to communicate with each other and with customers spread across the region. Incompatibilities between systems made management onerous, while reliance on expensive public switched telephony (PSTN) calling kept costs high and call quality variable.
CLSA deployed Nortel's Communication Server 1000 into its Asia-Pacific offices, linked by completely digital, high-quality trunk lines. Managed PVQM is allowing CLSA to smooth its transition to VoIP and ensure its clients get the premium service they have come to expect. This solution provides immediate access to Nortel's 900 managed services experts located in Network Management Centers (NMC) around the world.