Ericsson is boosting its position in back-office systems with the all-cash acquisition of Canadian-based OSS/BSS developer ConceptWave. ConceptWave, which employs 170 people, develops software to support network operators wanting to customise their end-user offerings and revenue management activities. "There is a trend towards more personalisation of services where end-users want to purchase communications services meeting their individual needs," explained Elisabetta Romano, head of OSS at Ericsson. Release