Five best practices for unified communications

To meet today's increasing demands, businesses need to communicate and collaborate more efficiently. Collaboration needs to include a broad sweep of individuals, cross geographic and organizational boundaries and be integrated with business processes.

One way to address these needs is with unified communications (UC), which brings together the tools of voice, email, messaging and conferencing and integrates them with business applications such as enterprise resource planning (ERP) and customer relationship management (CRM).

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