Nokia Siemens Networks is enhancing its customer experience management (CEM) on demand portal by adding three new software content packs and related services.
These content packs help operators pinpoint problems on internet-based maps in seconds and rank the individual customer perception of any problem they experience. In addition, they provide detailed trends in service use and experience for the customer care department.
Customer Quality Insight Monitor helps operators identify and prioritize service quality related problems in seconds.
Customer Experience Index content pack provides a numerical index based on network, service and device performance and perception indicators that rank the perception of individual subscribers.
Customer Care Insight content pack provides a clear view of the customer satisfaction, profile and usage trends as well as service quality related problems.