Having experienced problems with the RIM Bold in October, Orange is now thought to be on the edge of dropping the handset from its portfolio as the number of customer complaints continues to rise. Return rates for the Bold are reported to be way above normal thresholds, with users complaining of dropped calls and poor reception, among others.
Speculation within the industry pointed towards Orange dropping the Bold when it first encountered the problems in October. However, it backed away having believed a batch of software updates would fix the problems.
Meanwhile, Vodafone is having its own problems with the RIM Storm handset which has suffered a barrage of criticism because of a number of software glitches that make it painfully slow to execute certain tasks that other smartphones, such as Apple's iPhone, carry out with ease. Vodafone's US joint venture Verizon Wireless has already been forced to issue a number of software patches for the device.
- go to The Guardian
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