T-Mobile UK and Amdocs have signed a four-year managed services agreement that will see Amdocs managing the ongoing development, maintenance and support of the operator’s billing, customer care and ordering systems for its 16.7 million subscribers.
Under the deal, Amdocs will also modernize T-Mobile UK’s ordering system.
T-Mobile UK says this contract is a significant milestone toward a new approach to working with strategic IT suppliers and moving to a highly efficient managed services model in the customer relationship management domain.