Telcos flocking to managed services
Communications service providers (CSPs) are increasingly adopting BSS managed service business models to improve the customer experience, seize new revenue opportunities, and achieve better business results, according to a new Informa Telecoms & Media report.
In a white paper prepared for Comverse, Informa said that the percentage of CSPs likely to be outsourcing BSS will climb to over 50% in 2015.
Major BSS firms that provide managed services are particularly well positioned to empower CSPs to capitalize on synergies between products and services in the support-systems space to cut costs and spur sustained growth.
“Changing telecom market conditions are driving more CSPs to embrace the managed-services approach to benefit from independent consulting expertise and best-of-breed support to stimulate growth,” said Richard Jesty, principal analyst at Informa.