Communications service providers (CSPs) are increasingly adopting BSS managed service business models to improve the customer experience, seize new revenue opportunities, and achieve better business results, according to a new Informa Telecoms & Media report.
In a white paper prepared for Comverse, Informa said that the percentage of CSPs likely to be outsourcing BSS will climb to over 50% in 2015.
Major BSS firms that provide managed services are particularly well positioned to empower CSPs to capitalize on synergies between products and services in the support-systems space to cut costs and spur sustained growth.
“Changing telecom market conditions are driving more CSPs to embrace the managed-services approach to benefit from independent consulting expertise and best-of-breed support to stimulate growth,” said Richard Jesty, principal analyst at Informa.