Telecom New Zealand upgrades ServiceCentral software

Telecom New Zealand has upgraded to the latest version of ServiceCentral Technologies' unified service management software.

ServiceCentral's new service management software release enables clients to build unlimited custom workflows, work order screens, data fields, input validations, and ad hoc reports all within the realm of the core product.

The telco uses the ServiceCounter module in hundreds of retail service counters for customer service, OTB/ELF exchange, loaner and returns management. It also uses the ServiceManager and WarrantyManager modules at the Telegistics Authorized Service Center for product repair tracking and warranty claims automation.

The carrier has also implemented ServiceCentral's CustomerLink web application, giving customers a self-service tool to track the status of their handset repair from the Telegistics website.