What happens when an operator starts to automate its processes? How does the internal culture change, what are the financial benefits, and how does it affect the services the operator offers? I posed these questions to Petri Hautakangas, the CEO of Tupl, and Pablo Tapia, the CTO of Tupl.
Tupl was founded “to start developing a solution that can face the automation tasks when it comes to complex but repetitive manual work that happens day in, day out in network operations,” Petri told us. Tupl’s first solution brings automation to technical customer care, to be complemented by a proactive customer care solution.
Pablo added: “In the wireless industry, the complexities of the networks are increasing dramatically, not only because of the technologies that are deployed, but also because of the size of the networks, and the number of components deployed, the small cells, and more devices with IoT. At the same time, customers are becoming increasingly demanding on quality. Mobile network operators need to become much more efficient at operating these systems. The only possible way to do it is through automation.”