T-Mobile upgrades OSS/BSS, signs managed services pact with Ericsson

T-Mobile US (NYSE:TMUS) signed a long-term managed services agreement with Ericsson (NASDAQ: ERIC), which will supply the operator with its Service Agility package, including unified charging, billing, order management, product catalog and customer relationship management (CRM). The update will cover all branded T-Mobile and MetroPCS customers.

By upgrading its Operating Support Systems (OSS) and business support systems (BSS) software suite, T-Mobile will be able to more quickly create, launch, deliver and manage services, Ericsson said.

Further, the upgrade will provide T-Mobile customers with real-time billing visibility and full control over account service changes. Ericsson said this will streamline the customer experience and slash T-Mobile's overall operating costs.

"Ericsson and T-Mobile have a long-standing relationship and this expansion gives us the agility we need to continue growing our valued customer base," T-Mobile CTO Neville Ray said. "The work now underway with Ericsson will enhance our infrastructure and deliver an even better experience to our customers."

The new OSS/BSS capabilities might be related to T-Mobile's upcoming "Uncarrier 5.0" announcement, slated for June 18. The operator has not shared what that announcement might entail, but previous uncarrier moves have had OSS/BSS components, including the elimination of contracts and buyouts of termination fees to entice customers away from rivals.

T-Mobile has added 6.1 million total customers in the past four quarters since it launched its uncarrier ad campaign, which initially focused on uncoupling the price of a phone from the price of T-Mobile service.

According to Ericsson's website, there are some 2.1 billion subscriptions worldwide served by Ericsson BSS solutions, and 900 OSS solutions are in use. Overall, 1 billion subscribers are managed Ericsson.

For more:
- see this Ericsson release

Related articles:
Report: T-Mobile overtakes Sprint in Q1 as No. 3 U.S. smartphone buyer
T-Mobile CFO: More 'uncarrier' moves planned this year, 600 MHz auction 'very important'
Ericsson acquires TV expertise, as it bids to open new managed services market
Ericsson bounces back to stronger Q1 profit, but N. American sales plunge 23%
Ericsson's Vestberg talks competition, new customers and where innovation will happen next

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