AT&T: Motorola Atrix speeds are not capped, HSUPA just not turned on

AT&T Mobility (NYSE:T) confirmed that it has not yet activated the HSUPA capabilities on its Motorola Mobility (NYSE:MMI) Atrix 4G smartphone, but that it plans to do so at some point in the future.

Motorola AtrixThe carrier responded to a Better Business Bureau complaint about the speeds for the phone, which has become AT&T's newest flagship smartphone. "Be assured that AT&T has not 'capped' the upload speeds on the Atrix," Sheila Utech, a customer appeals manager at AT&T, said in the response. "The Atrix is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world-class experience."

The comments are notable in light of AT&T's decidedly ambiguous response last week to concerns about the uplink speeds of the Atrix and the HTC Inspire. AT&T said in a statement at the time that it has "a number of HSUPA devices today and we will have more HSUPA-enabled devices in the future--new devices and updates to existing models." The carrier did not provide any further details.

Users have complained that they cannot take advantage of the uplink speeds provided by AT&T's network; the network can support uplink speeds of up to 1 Mbps, according to past tests conducted by PC Magazine using AT&T USB modems.

For more:
- see this Boy Genius Report post

Related Articles:
Report: AT&T may be capping Motorola Atrix, HTC Inspire upload speeds
AT&T crowns Motorola Atrix as lead Verizon iPhone challenger
AT&T counters Verizon iPhone with $99 HSPA+ HTC Inspire
AT&T issues software patch for data upload glitch
AT&T: Alca-Lu software bug affected uplink speeds

Suggested Articles

Ahead of Dish Network’s Q4 earnings call, analysts looked toward the operator’s planned 5G network build.

CCA, WISPA and other groups are pressing for a limit on the amount of spectrum any one bidder is eligible to get in the upcoming C-band auction.

Sprint's vast amount of 2.5 GHz spectrum, which is going into the hands of T-Mobile, is not forgotten as rules are written for a new mid-band auction.