Sprint apologizes for website disruptions

Certain features on Sprint.com were disrupted for nearly three days last week, pushing the carrier to issue an apology to customers affected by the glitch.

The disruption, which crashed an account management function called My Sprint, began at 3 p.m. Central Time last Wednesday afternoon, Sprint spokesman Lloyd Karnes said. The account functions were restored by midnight Friday.

Mike Cooley, vice president of Sprint.com, said in an email to Sprint customers that "a rare combination of configuration issues on a set of servers that support" the website caused the disruption. 

"Unfortunately, this particular problem was difficult to immediately diagnose and remedy," Cooley said in the email. "Our teams have worked around the clock and the website is back up and running normally again. Rest assured that we're taking actions to prevent a disruption like this from happening again." 

Karnes said nothing like this had happened to Sprint before, describing it as the carrier's longest website disruption.

For more:
- see this Sprint email to customers

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