Study says customers dissatisfied with wireless retail sales

According to a J.D. Power and Associates study, overall customer satisfaction with the wireless retail sales experience is at its lowest level since 2005.  Consumers are confused over products, plans and billing and they have given wireless retailers poor marks in sales staff, store display, store facility and price/promotion.  Article

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceWireless!

The Wireless industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceWireless as their must-read source for the latest news, analysis and data on this increasingly competitive marketplace. Sign up today to get wireless news and updates delivered to your inbox and read on the go.