Study says customers dissatisfied with wireless retail sales

According to a J.D. Power and Associates study, overall customer satisfaction with the wireless retail sales experience is at its lowest level since 2005.  Consumers are confused over products, plans and billing and they have given wireless retailers poor marks in sales staff, store display, store facility and price/promotion.  Article

Suggested Articles

It looks as though the T-Mobile/Sprint merger could cross the finish line as early as tomorrow.

In addition to the field employees who are working to maintain broadband connections, Verizon is also offering pay increases to retail employees.

The order sets a deadline of June 30, 2021.