T-Mobile said service was back online in Pennsylvania early this morning after an overnight outage that affected users in Philadelphia and other parts of the state. And CTO Neville Ray took to Twitter to give customers status updates while the carrier worked to restore service.
“We have a transport outage impacting our services in Central PA and some parts of Philly,” Ray tweeted Thursday evening. “We’re on it and will keep you informed.”
Ray took to Twitter two hours later to inform customers that a fiber cut had been repaired and that a “majority of sites” had come back online, then tweeted again around 3 a.m. ET: “Thank you for your patience. Service in PA should be back to normal.”
Indeed, the site DownDetector.com reported a spike in reports of service problems by T-Mobile customers starting late Thursday afternoon and continuing into the night. Those problems appeared to be resolved before midnight.
Every carrier suffers an occasional network outage, of course, and T-Mobile’s recent failure was minor compared to some recent hiccups. AT&T last month suffered a network failure on a Saturday afternoon that affected users in the Midwest and Eastern U.S., and its prepaid brand Cricket Wireless offered $5 in credit to some users who suffered through an outage several weeks ago.
Sprint experienced "a major network outage" in the Northeast U.S. in March that affected 3G and 4G voice and data services in markets including Maine, Massachusetts, New Jersey, New York and Pennsylvania. Verizon was hit with a network failure in some Florida markets in June, and earlier this summer T-Mobile confirmed that it suffered a network outage earlier this year that appeared to affect customers' ability across the country to make voice calls over Wi-Fi and LTE.
For more:
- read this TmoNews report
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