T-Mobile suffers second service outage in two months

T-Mobile USA said it has restored service to to customers after a brief outage affected subscribers last night in the southeastern United States and in Puerto Rico. It was the second time in less than two months that the carrier had experienced a service outage.

"Some T-Mobile customers in the Southeastern United States and Puerto Rico may be experiencing intermittent service degradation for voice and data services" said a statement at around 10 p.m. EST on T-Mobile Web Forum support page. "T-Mobile engineers and rapid response teams are working urgently to restore full service in impacted areas as quickly as possible. We apologize for any inconvenience this may be causing our customers."

About an hour later, the company said that all service had been restored. A company spokesman, Peter Dobrow, told the AP that the service outage lasted around two hours, and that not all customers in the affected regions were impacted by the outage. He said the outage was caused by a technical issue; on the company's support page it was identified as an "equipment malfunction."

In early November, T-Mobile said that service disruptions shut down voice and data access for roughly 1.7 million customers in locations across the country. The outage also came the same day that Research In Motion had to contend with an email service outage for some of its BlackBerry customers across North America, including T-Mobile subscribers.

For more:
- see this T-Mobile support page
- see this AP article
- see this TechFlash post

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