Verizon's call center reorg could affect more than 3,000 jobs

Verizon Wireless (NYSE:VZ) plans close a handful of call centers across the country in a move that could affect up to 3,175 jobs.

Specifically, Verizon said it will:

  • Close its call centers in Houston and Bellevue, Wash., by the end of June, and its Southfield, Mich., call center by the end of September. The action will affect around 2,600 jobs.
  • Merge its call centers in Rancho Cordova, Calif., and Folsom, Calif., into the Rancho Cordova site, affecting around 325 jobs.
  • Consolidate its various Internet chat operations into its offices in Dublin, Ohio, and Elgin, Ill., affecting around 250 jobs.

Verizon's Tom Pica told Dow Jones Newswires that the carrier hopes to "maximize its resources" and improve customer care through the actions. The carrier will continue to operate 28 other call centers.

Pica said affected Verizon workers will either be offered jobs in nearby Verizon locations, a $10,000 post-tax package for the cost of relocating or a severance package.

Verizon employs around 82,000 people nationwide, and counted $70.2 billion in revenue last year.

For more:
- see this Houston Chronicle article
- see this Dow Jones Newswires article
- see this Bloomberg article

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