Verizon Wireless stores top satisfaction study

The latest study by J.D. Power & Associates on customer satisfaction with major wireless carrier-branded stores found that Verizon Wireless stores met consumers' expectations better than the other carriers' stores. Verizon Wireless fared particularly well in terms of store facility, store display and price/promotion. T-Mobile USA came in second place, according to the study.

Overall satisfaction with wireless retail experience declined to 709 points on a 1,000-point scale, which marks a 7 point drop from May and a 12 point drop from a year ago. The study found that the average retail sales transaction now take approximately an hour, which is a four minute increase over the last reporting period in May.

For more on the satisfaction study:
- read this press release

Suggested Articles

Wireless carriers say their networks are holding up as more Americans do their work, schooling and entertainment from home.

The U.S. appears to be tapping anonymized cell phone location data to understand Americans movements amid the novel coronavirus outbreak.

Next week, Rakuten will go live with the world’s first fully virtualized and cloud-based greenfield mobile network.